Great service, for a change

The manager that runs Fegos below our offices never fails to amaze me, especially today. The way she keeps that little coffee shop running is nothing short of amazing. You can immediately tell that she is enthusiastic, smart and on top of things.

When my boss asked me this afternoon to give them a call and order him some food, I instead offered to walk down there. Anything to get out of the office. I have been cooped up in here all week. So I took some extra orders from the rest of the team and off I went, happily whistling along and enjoying the breath of fresh air. Yes, I was in a good mood (and still am, heheh).

As soon as I walked into Fegos, as I was greeted by the manager with a big smile and she immediately took my order. She then barked the different orders to her designated employees and insisted it be done immediately as "the lady is in a hurry". I wasnt. In fact, I didnt mind waiting, it was good to get out. But she explained to me that if she didnt order her staff to get a move on, they might probably take the rest of the century to make a little toasted sandwich.

So while I watched Argentina kick some Serbian ass at soccer in the Beijing Olympics, everyone scurried about to prepare my stuff. The coffees were ready in no time and my droolworthy carrot cake (yes, I know it doesnt count as cake, having carrots and all, but I was craving it) as well, but my boss' toasted sammie took forever and ever and ever. Still I didnt mind, I was happy to remain there and watch the soccer match.

The manager promised me it would take about another minute and went and sat at her table to carry on with her work. But, 5 minutes later, when she looked up and saw that I was still standing there, all hell broke loose in the kitchen. I think she might have prepared that sammie herself, because a few minutes later she brought it, all apologetic and made me promise that I would come back tomorrow for a free cappuccino. She doesnt like to have any angry customers. I wasnt angry, but fair enough. Who can turn down free coffee?

So even though I didnt ask for it, and never felt like I was being treated badly, I was quite impressed with the good service this manager tries to maintain. Nandos should take a lesson from her!